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Useful Information

How to place an order:
Ordering on-line is easy with D + M SPORTS Ltd, simply enter the quantity against the item(s) you wish to purchase and press the "add to cart" tab. At any time you can view your shopping cart with full details and costs of your order. You can then add, delete or confirm items before moving to the secure checkout area. Instructions will guide you through the order payment process.

Alternatively you can order by telephone, making sure that you have your order information to hand together with your full credit card details.

Telephone: 01775 760055

This is the D + M SPORTS Ltd retail line and is open  from 9.30am to 5.00pm Mondays to Friday inclusive and 9.30am to 4.30pm on Saturdays.

Outside of normal shop opening hours and at weekends you can still call the above number and leave a message if there is no answer, your order or enquiry will be picked up and dealt with promptly.

Order despatch:
We send all our orders by Royal Mail post or recorded delivery. Larger items will be despatched by either Yodel or Hermes courier service.

Delivery Times:
We promise to deal with your order promptly and we will keep you advised of availability.
All "ex-stock" items should be delivered within 3 - 5 working days.
All other items we endeavour to deliver within 7 - 10 days.  We will always keep you advised on progress of your order, and if there is an extended period of "out of stock" at the manufacturer we will try and offer you a suitable alternative. We will only do this with your prior approval.

Postage & Packaging costs:
We always try to control our postage costs and charge these out to customers at as close to our actual costs as possible. When purchasing multiple items that we can send together, we will always check the actual costs of so posting and will refund any postage overcharges that the system has calculated. We will e-mail you that this is what we have done and advise you of the amount of refund. Postage charges cover delivery to UK mainland and N.Ireland only, whilst we can ship to most other destinations, carriage costs for these will be quoted seperately and agreed with the customer prior to despatch.

Prices:
Minimum order value exclusive of postage & packaging is  £5.00.
  • All prices are shown in pounds sterling and are inclusive of vat at 20%.
  • Prices are subject to change without prior notice.
Payments:
We accept all major credit cards (Visa, Mastercard, Switch, Delta and Solo). If using your credit card on line, please ensure you provide full details including expiry date and issue number.

Cheques are acceptable and should be issued in pounds sterling drawn on a UK bank. All cheques should be made payable to  "D + M SPORTS Ltd"  and your home address and cheque card details shown on the reverse.

We prefer not to accept any cash through the post.

Feedback:
We welcome an open dialogue with our web-site customers. If you cannot see what you want, it does not mean we cannot source it for you, please ask.
We also appreciate feedback on our site, and are happy to consider making changes to the site to improve customer service.

Security:
Your credit card details are taken in a secure environment as demonstrated by the padlock sign in the bottom of your browser window. Details of this security method can be found by double clicking the padlock. Your order is then encryted and sent securely to D&M Sports Ltd where it can only be decrypted by one of our PC's using PGP software.



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